Contact Information

You can contact us if you have any questions regarding your package using the information below.

OUR BRANCH

Netherlands

Netherlands
Groothandelsweg 163, Delfgauw 2645 EH

Custom Officer: Anne-Marije Rosendal

Tel: +31 635259425

E-mail: delivery@nlpostman.com

Germany

Germany
Königsberger Ring 81, 30559 Hannover

Custom Officer: Amal Vogt

Tel: +31 635259425

E-mail: delivery@nlpostman.com

France

France
25 Rue Fauchier, 13002 Marseille

Custom Officer: Napoleon Legrand

Tel: +31 635259425

E-mail: delivery@nlpostman.com





    You can follow your parcel’s progress on our website (https://nlpostman.com/track/). Simply enter a tracking code and click on “TRACK IT”.

    There used to be separate ‘Europe’ and ‘World’ stamps where there is now one international stamp. These old stamps are still legal tender. ‘World’ stamps can be used for both domestic and international travel. ‘Europe’ stamps are only valid for travel within Europe. Make certain that you have enough stamps to cover the current postage rate.

    • Usually, the sender will provide a tracking code. In the case of an online purchase, you will receive a confirmation e-mail which should include a tracking code or a direct tracking link.
    • If no tracking code is provided, you are advised to contact the sender.

    We normally accept Bank Transfers, Cryptocurrency, PayPal and credit card payments.

    Only when you buy something from outside your country. The exact amount you have to pay depends on the value of your parcel and whether you pay online, at a PostNL point or if the package is a priority mail or not.

    Are you sending a parcel to a country outside yours? Then you will always need a customs form: a CN22 or CN23. Here you can fill in information about the goods you are sending. If you buy online, the delivery agency provides you with the correct form. It is not only compulsory for goods in a parcel. A customs form is also obligatory when sending a letter with goods. Think for example of a pen or a key ring. Based on the completed form, customs will determine whether you have to pay import duties. The CN23 form requires more information than a CN22 form.